Refund Policy

Last updated: 30 September 2026

We want to put things right when an order has a problem. This policy does not remove any rights or remedies available under Australian Consumer Law or another applicable law.

If something is wrong

Contact us if your song or artwork is not delivered, differs materially from the package you purchased, contains a production defect, or if you were charged twice. Include your order reference and a short description. We will review the order and work with you on an appropriate remedy, which may include correcting or recreating a deliverable, a replacement or a refund as required by applicable law.

Change of mind

Because each song is made from the details you provide, a change-of-mind cancellation may not be available after production has begun. If production has not started, contact us promptly and we will review the request. This does not affect mandatory consumer guarantees or other non-excludable rights.

Duplicate or unauthorised payment

Contact support with the order reference and payment date. We will check the payment records and arrange any refund that is due.

How to contact us

Use the contact in your order confirmation or see Contact and Support. For an overview of Australian consumer guarantees, see the ACCC website.

Musyca is not presented as an Australian company. Australian dollars are shown for customer clarity; the service is operated by a Brazilian business.